WHAT IS THE WARRANTY PERIOD?
WATCHES
All watches come with a 2 year warranty. The following are not covered by the warranty: The glass, the strap, the crown and any battery. If your watch is defective within the warranty period. Please only send the watch us
Usually a repair takes between 2 – 6 weeks. Depending on how busy the service center is and the defect
HOW DOES RETURNS WORK?
You can return the items within 30 days. The costs for the return are for your own account
PREREQUISITE:
– Item must be undamaged
– Item must be unused
– In original packaging
– Completely complete
COMPLAINTS HANDLING
It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to pass on your complaint to the customer contact department by e-mail. Our employees of the customer contact department will review the complaint and try to resolve it to everyone’s satisfaction
Email: info@claudiakochwatches.com
WATCH INFORMATION
MAINTENANCE AND STORAGE
Important for a long life of the watch is a good and dust-free storage place for the watch. For example, a watch box with a closed lid is perfectly suitable for this. Avoid direct sunlight as this will shorten the life of the dial and hands
MAINTENANCE
Mechanical watches require maintenance for the longest possible life, because these watches contain moving parts that wear out if they are not properly maintained. It is advisable to have the watch cleaned and serviced every 2 to 3 years. All dirt is then removed and the oil is replaced if necessary, so that the watch runs smoothly again
WATCH GLASS
There are different types of glass for a watch. you have mineral glass, crystal glass, and sapphire glass. Mineral glass is the weakest followed by crystal glass which is slightly stronger than ordinary window glass. Sapphire glass is the strongest and most durable. In addition, sapphire glass is also the most scratch-resistant
WATER RESISTANCE
3 ATM waterproof
The watch is splash-proof, but not suitable for keeping under water. Rain shouldn’t be a problem
QUARTZ WATCH (BATTERY POWERED WATCH)
Quartz watches are powered by a battery. This battery sends electronic impulses through a synthetic crystal and ensures that one movement per second is transmitted to the timepiece. Quartz watches show the time with sublime precision. A battery lasts one to five years, depending on the type of watch. Have the battery of your watch replaced immediately when it is empty. Empty batteries can leak and that is disastrous for the timepiece
COMPLAINTS HANDLING
It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly request you to forward your complaint by e-mail to the customer contact department. Our employees of the customer contact department will deal with the complaint and try to solve it to everyone’s satisfaction
