Return policy

It is possible to return products of your order within 30 days after receiving it and free of charge.

We will explain our return policy in a few steps. You can find them on this page.

Your product can be returned to us if;

• Item must be undamaged
• Item must be unused
• In original packaging
• Completely complete
• Is sent back to us within 30 days of receipt

Your return will not be accepted if;

• the item has user damage
• the original packaging is missing
• the error isn’t covered by the warranty (The following are not covered by the warranty: The glass, the strap, the crown and any battery)

Please note: gift cards are not returnable.

Are you unsure whether your item is eligible to be returned? Then read the warranty conditions on our faq page

HOW TO RETURN?

-With every order made, you will receive a return label in your email.

-Use strong packaging to pack the product, make sure that the product is well protected and cannot move freely to avoid damage during the transit.

-Do not forget to include the return form, which you will receive by e-mail. Otherwise, there is a good chance that your return processing will be delayed.

-When you hand in your return, you will receive a proof of shipment. Keep this shipping receipt in a safe place. Without proof of shipment, we cannot be held responsible for missing items during a return shipment.

AFTER RECEIVING YOUR RETURN

Within 10 working days after receiving your return package, we will send a confirmation mail that we have received your return. We will check whether the products are received in good condition and can be resold. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products (e.g. if the items are worn and as a result damaged or incomplete).