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Frequently Asked Questions

We offer various payment methods. If you are from the EU, then iDEAL, Bancontact and SofortUberweisung is the easiest and fastest way for you. Other payment method is our Credit/Debit Card method

You can cancel your order. This is only possible if we have not yet sent your order. Please contact our customer service via our WebChat or by email

We send almost everything by parcel post from PostNL. As soon as your order has been processed and ready for shipment, you will receive an email from us with the track & trace information so that you can follow the package. If you have not received the package within a few days, please contact us and we can see if we can find out what the cause is

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